The widely anticipated and publicised app update from one of Nigeria leading banks, Guaranteed Trust Bank (GTBank), has suffered setback.
NewStori can confirm that all users of the bank are now left stranded since July 13th when the new update from the bank locked them out.
What Went Wrong With GTBank Mobile App?
To conform with latest trends and set itself apart from others, the bank had announced that all users will no longer be able to access the former apps.
A publication from the bank had advised users to update their app from the apps store or would be automatically updated.
GT World is the latest app pushed to the respective apps store but the new update has locked users out with no one able to access their accounts using the platform.
GTBank Response to the Latest App Update
While noting that the issue is on the lips of their customers, GTB has written to apologise to users hence asking them to switch to the web version or using USSD to transact.
The statement from the bank read thus:
“We sincerely apologize for the inconvenience this may have caused you.
Please be informed that we are aware of the downtime, and this is receiving attention and resolution is ongoing.
Please bear with us as the updated platforms will be up and running in no time.
Kindly use the internet banking or the USSD platform to initiate your transaction.”
Users Reactions to GTB New App Crashing
Ayotunde Folayan wrote: GTBank @gtbank it is expected to come out to tell your customers what’s happening to the mobile app. A whole lot of people are stranded. Use the same energy you used in pushing the GTWorld updates to apologize and assure us of what you are doing to resolve the matter.
A Twitter User Chimdi’s dad wrote: GTbank copy opay app give am dark theme and their brand color plus bigger font
Boom! New app
Na only me no dey see this GTBank OTP??
Essy tweeted: I can’t access my account since last night. They refuse to send to mail and I am not getting any SMS@ gtbank
Mzta A. A opined: So yesterday a friend on my WhatsApp TL had issues with her GTBank app due to the recent app update and there I was advising her like say I be staff of the bank, only to wake up this morning to not been able to access the same bank app as otp refused to drop after 3 attempts.
On his part, Okaka concluded thus: Na Lugbe tech boys GTBank go engage for the app job😭😭😭